Shopping Security

Pebble-Pillows.com supports all kinds of customers including retailer, drop-shipper, wholesaler, OEM, etc. It strives to achieve the idea that shopping must be pleasant, convenient, safe and secure.

Real photo guarantee: the picture galleries on Pebble-Pillows.com are all occupied with real photos which show the most authentic products. We guarantee what you see is what you get!

ONLINE SHOPPING SECURITY

Pebble-Pillows.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers’ information is secure.

The overwhelming majority of online transactions are completed without incident. While the possibility of being defrauded by a third-party cheater is minimal, there are some risks. Pebble-Pillows.com has developed the following guidelines to help ensure that your online shopping experience is safe and secure.

Tip 1: Protect your passwords.

1. If using a public computer or terminal, always log out when you complete an online session.

2. Keep your passwords private. Remember, anybody who knows your password may access your account.

3. When creating a password, use at least 8 characters–a combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password. If you need assistance with this, visit our Changing Your Password page in your Account Section.

4. Avoid using the same password for multiple online accounts.

Tip 2: Be wary of unsolicited e-mail and telephone contacts.

1. Pebble-Pillows.com will never e-mail or call a customer and ask that they disclose or verify their Pebble-Pillows.com password, credit card, or banking account number. Such information should only be submitted when completing an order on Pebble-Pillows.com, registering for Pebble-Pillows.com Payments, contacting Pebble-Pillows.com directly, or when making updates to Your Account . If you receive a suspicious e-mail with a link to update your account information, do not click on the link–instead go directly to Pebble-Pillows.com and then to your account.

2. If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to Pebble-Pillows.com for investigation.

3. If you receive a suspected spoofed Pebble-Pillows.com e-mail, or discover a fake Pebble-Pillows.com Web site, please report the incident to Pebble-Pillows.com.

DATA SECURITY

McAfee deliver complete protection and Internet security. Your shopping is safe with us.

This site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

PERSONAL INFORMATION SECURITY

Pebble-Pillows.com does not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:

Third-party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service.

Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption.

RISK-FREE MONEY BACK GUARANTEE

If the products that you’ve purchased don’t arrive, or don’t match our description, our Purchase Protection Department will reimburse you for the full purchase price of the item plus shipping costs. Please send us an email at service@pebble-pillows.com within 7 days of receipt. Once Customer Service has approved your request, your refund will be credited to your account.

SECURE & FAST SHIPPING

DHL, UPS, FEDEX, EMS,TNT are the official courier partners of our company, and We build a long term cooperation relationship with them. We will send shipping notification to your registered e-mail address with online tracking numbers, so you can track the progress of the package. Shipping typically takes 2-5 business days.