We will not be responsible for any extra charges incurred by the courier company or the local custom, to get your Stone Pillows delivered to you. Customers responsible for all custom charges before the release of parcels from the local custom office.
If your package of Stone Pillows is stuck at the custom, please contact your local custom or the local courier in your area and quote them your tracking number. Do inquire them on what is necessary to provide for your package of Stones Pillows to be release. If you require any documents such as invoice, please do inform us and we will provide it to you.
It is always advisable that you check with your local custom on the regulations and policy applied as it may varies from country to country. They are able to provide an updated regulations and we will not be responsible for losses or damages if the package of Stones Pillow being confiscated as purchases will be done at customer’s own risk & responsibility. It is the responsibility of customer to make sure that your order contains acceptable and approved items for import into the country of destination/delivery. Of course, Stone Pillow are acceptable and approved items.