Delivery
Global Free Shipping service
You can enjoy Global Free Shipping service, shopping in the pebble-pillows.com. When you order from pebble-pillows.com, you will receive a confirmation email, Once your Stone Pillows is shipped, you will be emailed the tracking information for your orders
General Countires | Shipping Time |
|---|---|
Southeast Asia Countries | 3-8 calendar days |
UK , Canada , America | 5-8 calendar days |
Australia , New Zealand | 3-8 calendar days |
European Countries | 4-9 calendar days |
Brazil , Argentina | 7-15 calendar days |
Middle Eastern Countries | 7-12 calendar days |
South Africa | 7-10 calendar days |
Track Order
When you received the Stones Pillows, please check carefully before you sign your name on the delivery notice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can consider to ship new Stones Pillows or the missed parts to you
Custom Taxes & Other Fees
The customer who purchases the Stone Pillows is responsible for paying these customs rights, and of the possible paperwork involved.The price of the products sold is in USD and it doesn’t include taxes (VAT).
Customers are required to keep close track on their Stone Pillow. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform DuDuTa in order to ascertain the reason for the delay.
We will not be responsible or liable if the Stones Pillow is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country’s custom for their specific custom laws.
We will not be responsible or liable for damaged packages of Stone Pillows or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.
About the import fees, like the clearance fee for Stone Pillows, maybe charged by your local customs. The regulations are different according to different countries. Specific provisions please check with your country’s custom for their specific custom laws. If you informed to pay the clearance fee (charged by Customs) hope you can cooperate to pay for it, so that the customs can release your Stone Pillows earlier. All your positive behavior will be appreciated.
If you don’t pay the clearance fee, the customs will give up processing your order, just let you know, hope you can understand.
The responsibility of the seller stops when the Stones Pillows have been shipped off to the address specified by the customer.
It is clear however, that we will do our best to help you in getting your Stone Pillows out of customs if additional proof of sale or of value is needed.
Disclaimer
DuDuTa will not be responsible for any extra charges incurred by the courier company or the local custom, to get your Stone Pillows package delivered to you. Customers responsible for all custom charges before the release of parcels from the local custom office.If your Stones Pillows package is stuck at the custom, please contact your local custom or the local courier in your area and quote them your tracking number. Do inquire them on what is necessary to provide for your package to be release. If you require any documents such as invoice, please do inform us and we will provide it to you.
It is always advisable that you check with your local custom on the regulations and policy applied as it may varies from country to country. They are able to provide an updated regulations and DuDuTa will not be responsible for losses or damages if the Stone Pillows package being confiscated as purchases will be done at customer’s own risk & responsibility. It is the responsibility of customer to make sure that your order Stone Pillow is acceptable and approved items for import into the country of destination/delivery.
