The customer who purchases the Stone Pillows is responsible for paying these customs rights, and of the possible paperwork involved.
The price of the Stone Pillow sold is in USD and it doesn’t include taxes (VAT).
Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform us in order to ascertain the reason for the delay.
We will not be responsible or liable if the package of Stone Pillows is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country’s custom for their specific custom laws.
We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) of Stone Pillows due to your absence to collect the package(s) from the given destination address.
About the import fees, like the clearance fee, maybe charged by your local customs. The regulations are different according to different countries. Specific provisions please check with your country’s custom for their specific custom laws. If you informed to pay the clearance fee for the Stones Pillows (charged by Customs) hope you can cooperate to pay for it, so that the customs can release your parcel earlier. All your positive behavior will be appreciated.
If you don’t pay the clearance fee, the customs will give up processing your order, just let you know, hope you can understand.
The responsibility of the seller stops when the Stones Pillows have been shipped off to the address specified by the customer.
It is clear however, that we will do our best to help you in getting your Stones Pillow out of customs if additional proof of sale or of value is needed.