- Send “Return Request” to Customer Service by e-mail firstname.lastname@example.org within 7-14 days of you received the Stone Pillows. Include an explanation and photographs documenting about why you want to return the Stones Pillows. Returns will not be accepted without prior approval from Customer Service.
- Once Customer Service has approved your request to return Stones Pillows, please send the item and the completed Product Return Form back to us as soon as possible.
- Once received at our facility of Stone Pillow, your return will be processed within 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 30 days for it to be credited to your account. Stones Pillow returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
If your ordered Stone Pillows cannot be shipped by the time originally stated more than 10 days, Customer Service will offer you the option of keeping or canceling your order about Stones Pillows. Customers can choose to cancel the order and get a full refund.
You are eligible for a refund of the full purchase price plus shipping costs for damaged or mis-shipped Stone Pillows. If you believe your Stones Pillows were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier.
- Orders of Stone Pillows canceled before processing will be eligible for a full refund.
- Orders of Stone Pillows canceled within 1-3 days after processing will be eligible for a partial refund of 50% product purchase price and full shipping cost.
- Orders of Stones Pillows canceled after 3 days of processing and before delivery will be eligible for a full shipping cost refund. Product purchase price will not be eligible for refund.
- Once your order of Stone Pillow has been shipped, it can no longer be cancelled.
*When you receive an email from us titled “Order Processing Notification, your payment for the Stone Pillows has been confirmed and your order is processing.